Cattle Baron De Waterkant - Cape Town

What people say about Cattle Baron De Waterkant

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4.0 Cuisine 4 | Service 3 | Atmosphere 5

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What a disappointing dining experience!
The restaurant did not have our reservation. Upon arrival I mentioned we booked via Restaurant Week the hostess told me "I didn't take your booking". I didn't say she did, I said we booked via Restaurant Week and received 2 reminders and could not understand why the actual restaurant is not aware of our booking.
We then got seated and presented with the normal restaurant menu, nothing was explained about what is included on the menu as part of the special that they are running for Restaurant Week. I then got up from the table went back to the hostess to ask about the menu, she said she doesn't know and would need to speak to the manager of the restaurant. I saw her go up to him and explained the situation and he was reluctant to come over to speak to me. With some prompting from the hostess he then walked over to me. He then wanted to know from me what I knew about the Restaurant Week special that they are running. I briefly explained what my understanding was and only thereafter was I presented with 1 A5 laminated menu with options for starter, mains and dessert. How can a restaurant manager expect a customer to explain to him what his restaurant should be doing / offering with regards to Restaurant Week?
I ordered the 200g sirloin steak and received a cold (out of the fridge) little container with béarnaise sauce which could not be called a sauce as it was solid, it was the consistency of a spread. I queried this with the waiter who then took it to the kitchen to be warmed and the manager then came to advise me that it is a "Cattle Baron" thing to serve the sauce cold but they "didn't mind" to warm it up for me. I find this difficult to believe that a restaurant serves a solid spread like consistency béarnaise.
If that was not enough, we were presented with our bill, before we even received our dessert. My jaw dropped. We did not even request our bill yet.
I am really disappointed, this was our first visit to the Cattle Baron and I highly doubt that we will be returning anytime soon.

Lindy Cambouris at 25 April 2016

Map All restaurant deals in Cape Town

40 Chiappini St, c/o Chiappini & Strand St, De Waterkant 8001 Cape Town

About Cattle Baron De Waterkant

Cuisine: Steak

The Cattle Baron Grill Room & Bar is a classic steakhouse in a contemporary setting, offering perfected steak cuts, fine wines & drinks. We serve the finest thick cut steak grilled to perfection.

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Frequently asked questions

1. Do I need to pay upfront?

At most restaurants, you can make reservations for free and cancel them without any charge. You'll settle the bill when you dine at the restaurant. However, some restaurants may request a small deposit, and they will send a prepayment request via Dineplan to confirm your reservation.

2. How do I know if my reservation is confirmed?

You will receive a confirmation for every reservation within a few minutes at the email address you provided. Haven't received anything? Please check your spam folder.

3. I follow a special diet. Can the restaurant accommodate that?

Yes, restaurants always take dietary preferences into consideration.

You can specify your dietary requirements in the comments section of the reservation form.

4. Are drinks included in the menu price?

In most deals, drinks are not included.

However, some restaurants may offer a welcome drink or provide a wine-pairing option, and this will be clearly indicated in the restaurant's menu.

5. How can I change my reservation?

No problem.

If you've created an account with us, you can log in to your account and easily change your reservation.

Don't have an account? Click on the link in the confirmation email of your reservation.

6. How can I cancel my reservation?

You can cancel your reservation from the confirmation email: Click on 'Manage Reservation' in the email and then click on the 'Cancel Reservation' button. If you have created an account, you can also do this easily by going to 'My Reservations.' You can also contact us via email at info@restaurantweek.co.za.

7. Is cancellation free?

Yes, you can always cancel for free.

If you have made a prepayment via Dineplan, you can cancel up to 24 hours before your reservation. The amount you paid in advance will be automatically refunded to your account. Refunds through Dineplan should be resolved in communication with the restaurant, and we are not directly involved in this process.

8. Until when can I cancel my reservation?

You can cancel your reservation online up to 8 hours in advance, or by phone up to 1 hour before your reservation time. However, we kindly request that you cancel as soon as you know you won't be able to make your reservation.

9. What is Restaurant Week South Africa?

During Restaurant Week South Africa, you can indulge in a fabulous 3-course dinner at over 140 of the finest restaurants in South Africa, starting at ZAR 295.00 per person. Restaurant Week South Africa is held twice a year, in Autumn and Spring.