Privacy statement

Privacy Policy

Protecting your privacy

Protecting your privacy is extremely important to us. We collect customer information in an effort to improve your online experience and to communicate with you about our products, services, contests, and promotions. We will keep your information confidential and will only share it if we are legally required to do so, if we must do so in order to fulfil our agreement with you or if you have given your consent. This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. We have tried to make this policy as clear as possible, but if there is something we have not explained well, please contact us at

1. Who are we?

This website is run by (Restaurant Week South Africa) and (DiningCity South Africa). We are part of Label Orange Agency (Pty) Ltd.

1.1 This website is run by Restaurant Week South Africa and Dining City South Africa, brands owned by Label Orange Agency (Pty) Ltd. Whenever we refer to ‘us’ or ‘we’ this is who we mean.

1.2 We are a South African company. So, if there is ever a dispute between us, South African laws will apply.

2. What is this policy about?

We want you to understand what kind of personal information we collect, and what we do with it. This policy is part of our contract with you and it may change from time to time.

2.1 This privacy policy forms part of our contract with you.

2.2 From time to time we may have to amend this policy to accommodate changes in our services, or if legal requirements change.

3. Who are you sharing your information with?

You are sharing your information with Restaurant Week South Africa and DiningCity South Africa, divisions of Label Orange Agency (Pty) Ltd. Sometimes we may need to share your PI with others to provide our services or if we are legally required to.

3.1 You are sharing your information with Restaurant Week South Africa and DiningCity South Africa, divisions of Label Orange Agency (Pty) Ltd.
3.2 We do not sell or otherwise share your information with third parties aside from the sharing described in this section. In particular, we do not share information with third parties for their direct marketing purposes, unless you have given us consent.
3.3 If you are making use of a service provided by a third party via our site (e.g. you make a booking at a restaurant), you may be providing your personal information to them. They are responsible to ensure that your information is protected.
3.4 Sometimes we may need disclose your information to a third party if:
3.4.1 we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or a government request;
3.4.2 to enforce our contracts and policies;
3.4.3 to protect the security and integrity of our website;
3.4.4 to protect ourselves, our other users and the public from illegal activities; or
3.4.5 to respond to an emergency which we believe in good faith requires us to disclose information.
3.5 If we go through a corporate sale, merger, reorganisation, dissolution or similar event, your information may be part of the assets transferred or shared in connection with the due diligence for any such transaction. Any acquirer or successor of Restaurant Week South Africa, DiningCity South Africa or Label Orange Agency (Pty) Ltd may continue to use the information as explained in this policy.

4. What information do we collect and why?

We collect personal information when you register as a user on the website or if you post a review or comment.

We also use cookies on our website.

4.1 When you register as a user on the website, we collect information directly from you, for example:
4.1.1 Your name;
4.1.2 Gender;
4.1.3 contact details such as e-mail addresses and telephone numbers;
4.1.4 location information such as the city that you live in or the address of your venue;
4.1.5 your username and password.
4.2 When you post a review or a comment you give us permission to publish it.
4.3 We collect this information so we can communicate with you (for example if you sign up for our newsletter) and to correctly credit your content on our website.
4.4 We make use of cookies on our website to identify your web browser, to analyse how our website performs and are used, and to make improvements to ensure that our website is useful, effective and efficient.

5 Your rights and preferences

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing.

5.1 You have the right to:
5.1.1 ask what PI we hold about you;
5.1.2 ask what information was sent to our service providers or any other third party;
5.1.3 ask us to update, correct or delete any out-of-date or incorrect PI we hold about you;
5.1.4 unsubscribe from any direct marketing communications we may send you;
5.1.5 object to the processing of your personal information.
5.2 It can take us up to 21 days to respond to your request.
5.3 You can request access to the information we hold about you or correct your PI by contacting
5.4 In certain cases we may require proof of your identity.

6 We will try to keep your information secure

We take your privacy and the security of your personal information seriously, but no system is 100% secure.

6.1 We have implemented reasonable security safeguards to protect the PI that you provide.
6.2 But no system is perfect and no service is 100% secure. So while we will do everything reasonably necessary to secure the information we cannot rule out unauthorised access, hacking, loss of information or a data breach.

Frequently asked questions

At most restaurants, you can make reservations for free and cancel them without any charge. You'll settle the bill when you dine at the restaurant. However, some restaurants may request a small deposit, and they will send a prepayment request via Dineplan to confirm your reservation.

You will receive a confirmation for every reservation within a few minutes at the email address you provided. Haven't received anything? Please check your spam folder.

Yes, restaurants always take dietary preferences into consideration.

You can specify your dietary requirements in the comments section of the reservation form.

In most deals, drinks are not included.

However, some restaurants may offer a welcome drink or provide a wine-pairing option, and this will be clearly indicated in the restaurant's menu.

No problem.

If you've created an account with us, you can log in to your account and easily change your reservation.

Don't have an account? Click on the link in the confirmation email of your reservation.

You can cancel your reservation from the confirmation email: Click on 'Manage Reservation' in the email and then click on the 'Cancel Reservation' button. If you have created an account, you can also do this easily by going to 'My Reservations.' You can also contact us via email at

Yes, you can always cancel for free.

If you have made a prepayment via Dineplan, you can cancel up to 24 hours before your reservation. The amount you paid in advance will be automatically refunded to your account. Refunds through Dineplan should be resolved in communication with the restaurant, and we are not directly involved in this process.

You can cancel your reservation online up to 8 hours in advance, or by phone up to 1 hour before your reservation time. However, we kindly request that you cancel as soon as you know you won't be able to make your reservation.

During Restaurant Week South Africa, you can indulge in a fabulous 3-course dinner at over 140 of the finest restaurants in South Africa, starting at ZAR 295.00 per person. Restaurant Week South Africa is held twice a year, in Autumn and Spring.

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